The Challenge of Customer Communication and Interaction

Every organization understands the importance of engaging existing and prospective customers in a convenient and compelling way. Yet most companies are quick to admit that they don’t do it very well. 

Because of the security vulnerabilities and functional limitations of email, organizations still rely on U.S. Mail and overnight couriers such as FedEx, etc., for disseminating important and confidential information or when forms need to be completed, signed and returned to the sender. This current approach is expensive, time consuming and wasteful for the organization and is inconvenient for customers and prospects alike.

Organizations large and small share common needs to:

• Derive greater value form existing customers.
• Increase the effectiveness of ongoing customer and client communications.
• Streamline the process for bringing new customers on board.
• Send compelling information to prospects that builds excitement and interest in the company’s product and services.
• Know when information has been received, viewed and interacted with.
• Close deals more quickly and more efficiently.
• Reduce the time and hassle of obtaining client signatures.
• Understand the effectiveness of their current communications.
• Reduce risk and meet compliance mandates.
• Optimize the customer payment and/or funds transfer process.

Adoption of Point Solutions

Sendside - A Powerful Application Delivery Platform

Sendside is a powerful new communications platform that was developed to provide organizations a secure, interactive communications channel directly to their customers, prospective customers, clients and investors. The platform supports the delivery of any type of content or application and it seamlessly connects various applications across the organization. Sendside combines secure, interactive messaging with file delivery, interactive forms, e-signatures, payments, and secure storage into a comprehensive communication and interaction solution unlike anything on the market today.

Sendside’s application suite can be managed centrally, providing a comprehensive view into the effectiveness of communications and interaction by individual recipient or, across the entire organization. Sendside also provides a superior end-user experience, enabling customers and prospects to interact with multiple applications via a simple, intuitive web interface that works like the email and web applications they use every day.

Platform Services

	Security Sendside offers powerful, yet simple encryption with nothing to install or keys to manage. Just a simple, ultra-secure way to send and receive the most confidential information.
	Reporting and Analytics Sendside’s advanced reporting and analytics, enables every organization to track and manage the effectiveness of their communications.
	Secure File Storage Sendside’s secure file repository is ideal for storing all important information and can be accessed securely from any web browser.
	APIs Sendside offers a comprehensive set of APIs to easily connect any of the organization’s existing web services and applications to the Sendside platform.
	Archive and Compliance Sendside’s archive and compliance module provides key word indexing and search, and long-term message / file storage to meet regulatory mandates (FINRA, SEC, GLBA, SOX).
	Notification Services Sendside’s notification service can alert any recipient that they have an important message in their Sendside account.
	Network Infrastructure Sendside’s Platform as a Service (PaaS) model offers a robust communications platform without the high cost and complexity.
	Sendside.com A private communication network where individuals can communicate with people and businesses they know and trust. It works with their existing email address. And it’s free.