Contango Capital Advisors and Western National Trust Company constitute the wealth management division of Zions Bancorporation, a public bank holding company with more than $40 billion in assets. Contango came to Sendside to provide secure, high-touch client communications and reporting to their account holders.

The Challenge: Providing easy-to-use high-touch client communications that meet security, regulatory and compliance mandates.

Federal mandates in the highly regulated financial services industry dictate that non-public client information must be secured at all times. Typical 'secure' communication methods are cumbersome to use and provide a terrible customer experience. Contango Capital Advisors sought a solution that would enable their individual agents to easily send high-touch 1 to 1 client communications to their clients as simply as sending an email while meeting all regulatory and compliance needs.

Contango Capital Advisors, a Salt Lake City based full service stock brokerage and investment firm, was looking for a solution to their client communication needs while still complying with Regulation S-P ("Reg S-P"), which requires financial institutions under the authority of the SEC to protect and safe guard client information. Under this regulation, client information can't be sent by public email and forces firms to rely heavily on paper mail and fax for sending documents. Both are time consuming and costly to both the sending organization and the client. Contango recognized the need to provide their clients with an added convenience and ease of use. Contango came to Sendside for a client communication solution that will allow them to send confidential easily and securely.

In seeking the best option for their needs, Contango's and it's parent company, Zions Bankcorp performed extensive due diligence and looked at other options before selecting Sendside's user friendly platform for its comprehensive capabilities: easy to use, web based, no additional software required, Outlook integration, extensive reporting capabilities, and unmatched security.

The Solution: Sendside's secure communication platform.

Contango implemented Sendside's secure storage, secure/encrypted communications platform and multi-dimensional messaging for use with client communications. Sendside's client communications gave them the ability to send all client related statements and documents electronically and provide a simple, easy-to-use client experience that automatically filed and securely stored every document and message.

"Our first use of Sendside was centered on sending financial statements and records," said Brian Bichler, CIO of Contango. "Sendside proved itself immediately. Our clients appreciate the convenience and it's saved us a tremendous amount of time and resources that we've been able to put to better use."

The Success Story: Easy-to-use client communications that account holders love.

"Sendside is truly the cornerstone to our communication strategy. Secure, accurate, and compelling communication is tied directly to our bottom line. Our relationship with our customers is far too important to us to trust it to any other communication platform." ~ Brian Bichler, Contango Capital Advisors

Sendside allowed Contango to send documents via Packages and Secure Messages instead of via fax, overnight or paper mail, providing Contango clients with better customer service and greater efficiencies while decreasing mailing and faxing costs. Contango realized improved time management (less time is required to send an email versus faxing and mailing) and streamlined operations. In addition, Sendsides reporting analytics showed immediate improvements in time management and client follow up by account reps.

Sendside enabled Contango to:

• Provide a much better client experience.
• Provide more frequent, relevant and interactive client communications with delivery of video, audio and documents -- all within a single message.
• Meet compliance mandates immediately.
• Protect client information with powerful next-generation security.